Shipping policy
Order Processing
· Processing Time: Orders are usually processed with 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
· Delays: Any potential delays due to a high volume of orders or unforeseen circumstances will be communicated promptly via email or on our website.
Shipping Rates and Delivery Estimates
Little Puzzle currently offer shipping within Canada ONLY.
· Shipping charges for your order will be calculated and displayed at checkout.
· Alberta and British Columbia:
§ Free shipping for orders of CAD $79 or more (before applicable taxes)
§ CAD $8.99 flat shipping fee for orders of less than $79 (before applicable taxes)
· All other Canadian provinces:
§ Free shipping for orders of CAD $79 or more (before applicable taxes)
§ CAD $12.99 flat shipping fee for orders of less than $79 (before applicable taxes)
Order Tracking and Notifications
· After your order has shipped, you will receive an email notification containing your tracking number. Please allow couple hours for the tracking information to become available.
· You may also track your order directly through our website by entering your order number and email address.
Shipping Restrictions
· PO Boxes: We do not ship to P.O. boxes or APO/FPO addresses.
· Restricted Regions: Shipping may be limited to certain countries due to regulatory restrictions. Contact us if your county is not listed as a shipping destination at checkout.
Damages, Lost or Stolen Packages
· Damages: We are not liable for any products damaged during shipping. If your order arrives damaged, please contact the shipping carrier on file a claim.
· Lost/Stolen Packages: If your package has been lost or stolen, please contact our Customer Support at littlepuzzleinc@gmail.com. We will do our best to assist, but responsibility may ultimately fall to the carrier.
Returns and Exchanges
· Please refer to our “Return Policy” for detailed information on returns and exchanges.
Contact Information
· For questions about shipping or other inquiries, please reach out to us at littlepuzzleinc@gmail.com. Please allow 2 business days to process and respond your inquiries.